Enterasys - Secure Networks

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Enterasys Global Technical Assistance Center Technical Support Request

(The items followed by an asterisk ( * ) are required)

1. Entitlement:
Entitlement *  
Contract Number
If the Entitlement "Contract" was selected above, enter the Contract number here.
Serial Number
If the Entitlement "Warranty" or "Out of Warranty" was selected above, enter the serial number here.
 
2. Contact Information:
Company  *
Enter Full Company Name
First Name *
Last Name *
Email Address *  
Phone  *  
Fax
Country *
Region *  
 
3. Support Information:
Severity  *
Technology  *
Product PlatForm  *
Product
Firmware Release * Choose other if not applicable   
Firmware Other
Symptom Reason *

Subject *

Detailed Failure Description
 
4. Attachments:

Is the issue reproduceable? *

Is a workaround installed? *

Do you have log files? *

Do you have configuration files? *

Do you have a network map? *

An email acknowledgement will be sent to you when the GTAC processes your request. This acknowledgement will contain a case number, subject, and current case status.

For future correspondence regarding this technical support inquiry please reply using the Acknowledgement email or use the case number in the subject field that you receive in the Acknowledgement email. Please be sure to enclose your case number in parenthesis, example (00400000).

If your request is an emergency please contact us via phone.
Select the region below for number listings

Americas, EMEA, APAC